WTF is going on!!!!!!!

This is a no-holds barred entry. I will use as much profanity as I want to because I feel like it calls for it, it's not the time for me to be nice. If you read the rest of the entry, you'll understand why. If not, then that's fine too.

These fuckers are out of control. By fuckers, I mean those assholes who made fraudulent charges on my Check card for a freaking porn site.

They fuckin' did it once again. This time, it's my credit card.

I checked my Capital One credit card, and there it was again, another transaction that I did not authorize, it's from a website called Prize-Help.com and the transaction was done in Great Britain.

WTF?!?!?! Seriously. WTF?!?!?!

Sure it was only $2.95 but I know what these bastards do, they ping your cards and once they know that their "small initial" transaction went through, they'll go for it all the way.

God knows how much more they'll charge.

After seeing my transactions online, I immediately called Capital One to disable my credit card. I got transferred to an agent who is supposed to help me with the fraudulent transaction.

I knew something was awfully wrong when he answered, he sounded drunk!

He summarized what was told to him by the agent who transferred the call to him. After wards, he immediately said to me, "So what can I do for you? Let's get this thing over with because I want to get the fuck out of here".

No. I am not kidding. Seriously.

That sick son of a bitch just told me he just want to "get things over with because he want to get the fuck out of here".

No exaggeration.

My reaction was a mix of ridiculed, surprise, anger and "wtf-is-going-on-with-this-bastard".

I mean, seriously, as if things were not bad enough already. It's scary enough as it is -- facing the bigger threat of identity theft and my accounts being compromised -- and this sick, drunk-sounding, son of a bitch has the balls to tell me that he just wants to get things done fast so he can go home and stick his head up his butt!

I straightened him out. "So, I know that you wanna get the fuck out of there, perhaps it's time for you to go home. BUT I'm dealing with a situation that calls for an attention."

He immediately said, "Oh no. No. That's okay".

Bullshit.

Ger heard me and picked up the other line, he listened to the rest of the conversation and gave him a piece of his mind too.

The asswipe of an agent calmed down. It's his freakin' job to help me out, after all.

This is a serious matter. We are talking about an account that has been compromised. So yeah, he better suck it up, get his act together and do what he's paid to do.

I've worked at a call center, I KNOW what that feels like when you're just about to clock out and a call comes in, a complicated one. It happened to me, thrice. But did I ever gave a hint of exasperation to the person calling, No.

That asswipe really surprised me, A LOT. Boy, was he really something. Hell, if he really wants to get the fuck out of there, then maybe he should not be working there.

I asked to be transferred to a supervisor and I reported asswipe did to me and she noted it.

That guy needs to be fired -- and it takes a lot for me to say that, I am VERY patient, specially with talking to people on the phone, being that I was once that person.

Also, I would recommend those fuckers who made fraudulent transactions to my account to do the same thing to the asswipe agent, perhaps he'll understand when the shoe is on the other foot.

And then, they could all rot in hell and live happily ever after.

1 comment(s):

Anonymous said...

OMG I would be seething!! They record these calls right? I would write a letter and complain and even report him. Grrrr!!!!!!