Daunted

It's my second day in training. Pretty much neat. My coach, Joe, is very friendly, helps me out and is so nice.
Things were pretty fine when I was reading my manuals and trying to digest the information.

Then I moved to the computer for the POS training. (Point of Sale also known as the computerized cash register) =p
It was pretty easy at first. Navigating my way and trying to make sense of the abbreviated menus.

The total head spinning moment happened during the simulation where a customer comes in with lots of coffees to order and how to ring it up.

Grande-Tall-Venti-Double-Shot-Frappuccin

o-Decaf-Extra-Syrup-Whachamacallit. Say what?!?!?!

My head felt like it's going to explode! How am I suppose to figure out that Grande already has two shots, so for triple shot latte, I should just ring Grande so that the customer can just pay for one extra shot.

I'm pretty sure, you while reading this feels like I'm talking nonsense.
Guess what? So do I.

0 comment(s):